This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for services booked through RG Travel Mart.

Cancellation Policy

  • All cancellation requests must be made in writing via email or through official communication channels.
  • Cancellation charges may apply depending on the type of service booked (flight, hotel, holiday package, etc.).
  • Cancellation policies of airlines, hotels, and other third-party service providers will also apply.
  • Some bookings may be non-refundable or partially refundable depending on the terms at the time of booking.

Refund Policy

  • Refunds will be processed only after receiving confirmation from the respective airline, hotel, or service provider.
  • Service fees charged by RG Travel Mart may be non-refundable.
  • Refund amounts are subject to deductions such as cancellation charges, payment gateway charges, or other applicable fees.
  • Refund eligibility will depend on the terms and conditions of the respective service provider.

Refund Processing Time

  • Approved refunds will be processed within 7–14 working days from the date of confirmation.
  • The actual time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

No-Show Policy

In case of a no-show (failure to use booked services without prior cancellation), no refund may be applicable.

Changes & Modifications

  • Any request for changes in booking (date, destination, etc.) will be subject to availability and applicable charges.
  • Modification charges may be levied as per airline/hotel/service provider policies.

Third-Party Services

RG Travel Mart acts as an intermediary and is not responsible for:

  • Cancellation policies set by airlines, hotels, or other providers
  • Delays in refund processing caused by third parties

Force Majeure

No refunds or limited refunds may apply in cases of unforeseen circumstances beyond control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemics or travel bans

Contact for Refund Requests

For cancellation or refund requests, please contact:

  • Email: info@rgtravelmart.com
  • Phone: +91-9654638202