Introduction

These Terms & Conditions govern your use of the website https://rgtravelmart.com/ and the services provided by RG Travel Mart ("we", "our", "us").

By accessing our website or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

Business Information

  • Business Name: RG Travel Mart
  • Address: 1101A, D Mall, Netaji Subhash Place, Pitampura, Delhi – 110034, India
  • Email: info@rgtravelmart.com
  • Phone: +91-9654638202

Scope of Services

RG Travel Mart provides travel-related services including but not limited to:

  • Flight bookings
  • Hotel reservations
  • Holiday packages
  • Travel planning and consultation

We act as an intermediary between customers and third-party service providers such as airlines, hotels, and travel partners.

User Responsibilities

By using our services, you agree:

  • To provide accurate and complete information
  • To verify travel documents (passport, visa, ID, etc.)
  • To comply with applicable travel and local laws
  • To ensure correctness of booking details before confirmation

We are not responsible for issues arising from incorrect or incomplete information provided by users.

Booking & Payment Terms

  • All bookings are subject to availability and confirmation
  • Prices are subject to change until full payment is received
  • Booking confirmation will be provided only after successful payment
  • Payments may be processed through third-party payment gateways

Cancellation & Refund Policy

  • Cancellation charges may apply as per airline, hotel, or service provider policies
  • Service fees charged by RG Travel Mart may be non-refundable
  • Refund timelines depend on third-party providers and payment channels
  • Customers are advised to review cancellation terms before booking

Third-Party Services Disclaimer

RG Travel Mart facilitates bookings with third-party service providers. We are not responsible for:

  • Delays, cancellations, or service failures by airlines/hotels
  • Changes in schedules, pricing, or availability
  • Quality of services provided by third parties

Limitation of Liability

We shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses due to travel disruptions, cancellations, or external factors
  • Any issues beyond our control including natural events or government restrictions

Intellectual Property

All content on this website (text, images, design, logo) is the property of RG Travel Mart and may not be used without prior permission.

Prohibited Use

You agree not to use this website for:

  • Any unlawful or fraudulent activity
  • Violating any applicable laws or regulations
  • Misusing or attempting to disrupt the website

WhatsApp & Communication Consent (Important)

By using our website or submitting your details, you agree to receive communication from RG Travel Mart via:

  • Phone calls
  • SMS
  • Email
  • WhatsApp messaging

This may include booking updates, service-related communication, and promotional messages. You may opt out of promotional communication at any time.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your data.

Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including natural disasters, strikes, pandemics, or government restrictions.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in New Delhi, India.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

Contact Us

For any queries regarding these Terms, please contact:

  • Email: info@rgtravelmart.com
  • Phone: +91-9654638202